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How betud Handles Your Account Information

This page explains exactly what personal information betud collects when you open an account, make a deposit through PayPal, Venmo, or Play+, or contact our support team — and what we do with it.

Account data collected at registrationPayPal, Venmo, Play+ transaction contextCookie and device activity loggingYour right to access or delete dataUS-based contact for data requests
betud How betud Handles Your Account Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Our approach to data protection covers four areas: what we store, how long we keep it, how we secure it in transit and at rest, and how you can act on it. Every payment session — whether you use PayPal, Venmo, or Play+ — travels over an encrypted connection. Account passwords are hashed, not stored in plain text. We review data retention schedules periodically so information that no longer serves a legitimate purpose is removed from active systems.

Data Retention

Transaction and identity records are kept only as long as required by applicable regulations. Once that period passes, data is removed from active storage on a scheduled basis.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby loads on mobile versus desktop. You can adjust cookie preferences from the consent banner at any time.

Account Security

Login sessions are monitored for unusual device or location patterns. If we detect something off, we'll prompt a verification step before allowing further access to your wallet or cashier.

Your Rights

You can request a copy of the personal data we hold, ask us to correct inaccuracies, or submit a deletion request. We process these through our privacy email and live chat channels.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to review, correct, or remove your account data, there are three direct paths to our privacy team. Response times vary based on request complexity, but we acknowledge every inquiry promptly. Requests tied to payment records — for example, a PayPal deposit history — may take additional processing time to retrieve from our cashier logs.

Privacy Email Send a data access or deletion request to our dedicated privacy address. Include your account email and a brief description of what you need so we can route it correctly.
Live Chat Start a live chat session from your account dashboard and select the Privacy topic. Our support agents can log your request and escalate it to the data team on your behalf.
Account Settings Some preferences — like opting out of marketing emails or toggling cookie consent — can be adjusted directly in your account settings without contacting support at all.

Common Questions About Your betud Data

These are the questions our support team fields most often about account privacy, data access, and how payment information is handled. If yours isn't covered here, reach out through live chat.

We collect your name, email, date of birth, and state of residence. This is used to verify your eligibility under state law and to maintain your account in our system.

We log transaction references and amounts for cashier reconciliation, but we do not store your full PayPal or Venmo credentials on our servers. Payment data stays with those providers.

Email our privacy team with your registered account address and the request type. You can also initiate a request through live chat by selecting the Privacy topic in the support menu.

We retain ID documents only for as long as required under applicable state and federal regulations. After that period, they are removed from active storage on a scheduled cycle.

Yes. You can withdraw marketing email consent from your account settings at any time, or by replying to any marketing email with an unsubscribe request. It takes effect within one business day.

We do not sell your personal data to advertisers. We may share data with payment processors like PayPal or Play+ only as needed to complete a transaction you initiated.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.